FAQs

Frequently Asked Questions

To check if an item is available kindly visit our website. If any item is out of stock you will not be able to add it in your cart.

Our shop is located in Saima Paari Star (Shop # G-25-B), North Nazimabad, Karachi. You can also shop from our website, we deliver quality products all over Pakistan.

If you don’t have an email address you can enter the following email address: mspons.pakistan@gmail.com. Or you can also place your order on WhatsApp: +92-335-MSONSPK(6766775).

Promo code or coupon can be applied at the time of checkout. Just type in your promo code / coupon in the text box under the cart and click on “Apply”.

Shipping & Delivery

Delivery charges depends upon the weight of items you purchase. To check the delivery charges to your city, follow these steps:

  • Add items to your cart.
  • Click on CHECKOUT. Delivery charges will be shown over there.

Note: There is free delivery for all orders above PKR 5000/-.

We deliver all across Pakistan.

Yes, the delivery charges vary with the weight of the order. To check the shipping costs, add items in the cart and click on checkout. Delivery charges will be shown over there.

Products are shipped all over Pakistan via our courier partner and should reach you within 5 to 7 working days.

All items sold on MSons Shop are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our Order Tracking page with the help of the Order ID provided to you at the time of order placement.

Returns & Exchange

We offer 30 days’ return & exchange policy, if you are not satisfied with any product you’ve received. Click here to learn more about our policy.

You can return/exchange it within 30 days from the date of delivery. Please note that all returned products shall meet our conditions. To claim for return & exchange Email us on: info@msons.pk or message us on WhatsApp: +92-335-MSONSPK(6766775). You can learn about our return policy here.

Order Tracking

Yes, you can track your order using your order number.

To track your order, visit this page and follow the following steps:

  • Enter your Order ID and email address which us used at the time of checkout.
  • Press the “Track” button.

Note: This was given to you on your receipt and in the confirmation email you should have received.

Payment Methods

We offer various options to make payment process easier for you. Just select your desirable method at the time of checkout.

  • Cash on delivery
  • Bank transfer
  • Jazz Cash
  • Easy Paisa

Yes, cash on delivery is available all across Pakistan.

Cash on delivery is available all across Pakistan.

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual price of our products.

Online Tailoring Service

Yes, we offer online tailoring services on advanced payment. 

For all custom orders; minimum 50% payment is required in advance and other 50% can be made at the time of delivery. 

For Online payment, full payment is required beforehand. 

Custom / Online Tailoring services are available for all unstitched suits.

You can check our Return Policy here. 

Measurement Guide is available under all products. 

Make sure you enter all measurements in inches. 

 Our representative will call you to confirm your size. 

Our representative will call you to confirm your measurements and order, you can correct any thing at that time.

Or you can mail us with your order number in subject at msons.pakistan@gmail.com.

Please check detailed policy here.